About Us
Practical Knowledge
The best way to get somewhere is to talk to someone who’s
been there. A guide. A leader. You want someone who can point out
the pitfalls as well as the shortcuts. PCM brings to every client
the experience and skills of trained professionals - men and women
who have walked the walk hundreds of times. Specialists that are
committed to the highest level of customer service.
PCM's size and diversity allows our employees to share a wealth
of experience from a personnel staff skilled in all aspects of
community management. Our combined staff includes CPA's, degreed
accountants, community managers, recreation directors, landscape
coordinators, human resource directors, MIS directors, maintenance
specialists, and experienced support teams for all departments.
Everything you need to get the job done.
35 Years’ Experience
PCM has been serving clients in Southern California for over 35
years. No other company can match its depth of experience, knowledge
and range of services. Our management portfolio of nearly 80,000
units consists of Associations numbering as few as 6 units to as
many as 14,000. The long relationship we enjoy with many of our
Associations is an active testimony to the quality of our management
service. We are very proud that our experience and reputation for
service and integrity have set the standard for management companies
nation-wide.
Personal Service
Every Association, large or small, receives the same attention
and high quality professional service. PCM's corporate motto
- "A Personal Commitment to Management Excellence" -
is a practical expression of a team of experts in community management
dedicated to the highest principles in the industry.
Proprietary Systems and Technology
PCM has specially designed management programs for customer service
and management personnel to increase the efficiency and economy
of service to your community. A combination of powerhouse computer
systems and proprietary software allows PCM to provide the most
advanced financial record keeping and automated services available
today.
But we never let technology overshadow the personal nature of
our business. For example, we have the latest in voice mail systems
but because of our unwavering commitment to personal service, our
receptionist personally answers and directs the majority of all
calls received.
PCM also maintains a web site location and each manager utilizes
an individual E-mail address. We also can develop, host, and maintain
your Association's very own website. This service allows you and
your homeowners the ability to access account information at your
own convenience and greatly enhance communication. In addition,
homeowners will be able to submit maintenance requests and service
requests that are stored on their own master file, view vital Association
information such as your Rules and Regulations, and retrieve needed
forms while learning about the community.
Homeowners will feel more connected and a part of the neighborhood
through use of this service. Future links will include local service
vendors such as real estate professionals, home service providers,
banking institutions, etc.
Mission Statement
"Our mission is to provide superior customer service while
enhancing the value and enjoyment of PCM-managed communities."
Core Values
Leadership
Integrity
Dedication
Courtesy
Innovation
Continuity
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