Whether your community is hit by a severe storm that leaves it in a mess or you want a company that handles the hundreds of little day-to-day problems, we are here to make sure the problems are taken care of.

We’ve built our reputation on outstanding customer service. We’ve made a major investment in people, technology and systems to assure that you are 100% satisfied.

Customer Care

The fundamental building blocks of our Customer Care programs are as follows:

The associate manager and customer service representatives are familiar with your Association and can accept phone calls and assist homeowners when your community manager is unavailable.
Complete Association records and homeowner files are maintained electronically utilizing an advanced document imaging system.
Clerical support is provided.
Assistance with communications and mailouts are routine.
We can assist in the preparation of your newsletter.
The associate manager receives routine maintenance calls from homeowners and dispatches the appropriate vendor per your Association’s guidelines and policies.
The Customer Service department routinely follows up on all work orders issued to assure timely and satisfactory completion.

Emergency Hours

After regular hours, emergency calls to our answering service will be responded to promptly by PCM personnel. Emergency situations consist of the following:

Rain damage
Severe property damage
Natural gas leaks
Electrical problems
Plumbing problems
Situations endangering, life, health, or property

California Association of Community Managers