Customer Services

At 2:00 AM when the pipes suddenly burst, you want someone who gets things done. After a severe wind or rain storm that leaves your community in a mess, you want a company that takes the situation in hand instead of handing out excuses. And beyond the major issues, are the hundreds of little day-to-day problems that you simply want someone to handle.

That’s where we come in. We get it done.

We’ve built our reputation on outstanding customer service. We’ve made major investment in people, technology and systems to assure that you are 100% satisfied. All the time. In every case.

Customer Care
The fundamental building blocks of our Customer Care programs are as follows:

The associate manager and customer service representatives are familiar with your Association and can accept phone calls and assist homeowners when your community manager is unavailable.

Complete Association records and homeowner files are maintained electronically utilizing an advanced document imaging system.

Clerical support is provided.

Assistance with communications and mailouts is routine.

• The associate manager prepares for and attends your annual meeting.
• We can assist in the preparation of your newsletter

The associate manager receives routine maintenance calls from homeowners and dispatches the appropriate vendor per your Association's guidelines.

The Customer Service department routinely follows upon all work orders issued to assure timely and satisfactory completion.

Emergency Hours
After regular hours, emergency calls to our answering service will be responded to promptly by PCM personnel. Emergency situations consist of the following:

• Rain damage
• Severe property damage
• Natural gas leaks
• Electrical problems
• Plumbing problems
• Situations endangering, life, health, or property